dylan and grace - games and toys to excite children's imaginations
cook & craft     garden & outdoors     imagine & pretend     science & nature     

Delivery & Returns

We offer free delivery for all orders over 40, if your order is under 40, our delivery charge is 3.95. Dylan and Grace aim to deliver your order within 5 working days, however, during peak periods please allow 7-10 days. We do not currently offer express delivery and only currently deliver to UK mainland.

We hope you are happy with your order however, if you are not completely satisfied with any item, please return it to us within 28 days for an exchange or refund. Items should be returned in the same condition they were delivered in and via a signed for service to;

Dylan and Grace
92 Tower Hill
Witney
OX28 5ES

Shipping and delivery costs are non refundable so we would recommend getting a return proof of postage, additional shipping costs relating to a return or exchange are your sole responsibility and Dylan and Grace are not responsible for returns that do not reach us.

In the event of an item being faulty, Dylan and Grace will cover all costs of postage and either refund or exchange the item.

Returns will be processed as soon as possible, however, this can take up to 28 days during busy periods. We will contact you once the return has been processed. If you have any queries please contact us at returns@dylan-and-grace.co.uk.